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Case Study
Change Management at the service of Energy
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We have been accompanying the change processes of one of the leading Italian players in the Energy sector for over 20 years.
Where: international
Challenge
For two decades, one of the main Italian energy suppliers, which manages over 73 million customers globally, has the goal of supporting its people in the change processes generated by the implementations of IT systems.
Approach
Through Change Management programs carried out together with our team, the company facilitates the acceptance and learning of new ways of working, allowing employees to approach and manage new technological and organizational conditions with the least possible resistance and greater commitment to the opportunity offered by technological change.
Solution
Over the past twenty years, solutions implemented by our Client have led to the development of activities and deliverables in the areas of Organizational Alignment, Communication and Training. This was achieved through the application of the proprietary Change Management methodology developed by Engineering, which involved in the change and trained approximately 20,000 users.
Tailor-made change management programs have been created in synergy with the various technical projects. Since 2007, the projects have also concerned the foreign affiliates for which the ERP system has been implemented.
Results
20,000 users involved and trained
Optimized processes and integrated new working methods
Impacts
To know more
Client Story
ENGIE: a customer service always connected
To develop customer-centric solutions spanning renewable energy services and personalized technical support, adopting suitable intelligent technology is crucial.
Use Case
Discovering the Water Cycle in the Metaverse
How to create a unique experience in water supply with Metaverse and Augmented Reality.
Use Case
Customer Success Management: integrazione MDM Neta Open Suite e SAP Billing
The Meter Data Management (MDM) integration between Neta and SAP Billing ensures that Billing is constantly fed with measurement data, helping to optimize the active cycle and cash flows.
-
Client Story
ENGIE: a customer service always connected
To develop customer-centric solutions spanning renewable energy services and personalized technical support, adopting suitable intelligent technology is crucial.
-
Use Case
Discovering the Water Cycle in the Metaverse
How to create a unique experience in water supply with Metaverse and Augmented Reality.
-
Use Case
Customer Success Management: integrazione MDM Neta Open Suite e SAP Billing
The Meter Data Management (MDM) integration between Neta and SAP Billing ensures that Billing is constantly fed with measurement data, helping to optimize the active cycle and cash flows.
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