Digital Transformation in Healthcare, Public Administration and Welfare must be complete, specialistic and able to integrate with the other digital ecosystems that operate in the community. It will be possible in this way to expand the value of the data, which will guide the actions and strategies increasingly focused on the citizen.

It is necessary to offer a citizen experience that enables the person to be aware of the attention paid to their daily needs. This is implemented by increasing the quality of public services thanks to the use of digital technologies and efficient management processes. A satisfied citizen trusts institutions and contributes to the improvement of the quality of life of towns and cities through their virtuous behaviour.