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The Service Station of the future: between innovation and sustainability

Challenges and opportunities of a metamorphosis

Service stations are undergoing a profound transformation, driven by the need to offer an increasingly broad range of services. From simple refueling points, they are evolving into true multifunctional hubs equipped with advanced infrastructures (charging systems, workshops, shops, restaurants, rest areas) and smart technologies capable of meeting the needs of the most demanding customers.

The service station thus becomes an integrated ecosystem that caters to multiple needs: mobility, work, commerce, and personal services.

Challanges to overcome

Transforming the service station from a place of transition into an intelligent, interconnected experience platform requires system interoperability, architectural flexibility, and service scalability. The transition to the service station of the future presents several challenges:

  • Ensuring efficient asset and security management: from fuel pumps to car wash equipment, parking areas, warehouses, and retail spaces.
  • Optimizing inventory and reducing costs: this includes predicting fuel demand based on factors such as traffic, weather conditions, local events, and seasonal trends.
  • Enhancing customer engagement by integrating services and devices: contactless payment systems, mobile applications for booking and monitoring electric charging in real time, accessing service availability information, or receiving personalized offers.
  • Providing adequate staff training: managing a multifunctional hub is different from running a traditional service station. It requires developing technological skills, adopting new customer interaction models, and mastering sustainability-related topics.

Opportunities enabled by digitalization

At Eng, we support the new digital and connected service station model in all key aspects of the digital transformation journey:

  • Advanced security services: including web application and API firewalls, identity and access management (IAM), privileged access management (PAM) with multi-factor authentication, and role-based access control (RBAC). We adopt Zero Trust Network architectures to verify all access requests, manage network traffic, and isolate malware threats.
  • Composable Platforms: We integrate services and enhance customer interaction through chatbots and virtual assistants, improving engagement and customer satisfaction.

AI-powered predictive maintenance: We develop machine learning-based solutions that analyze historical data to anticipate asset wear and tear, reducing downtime and enabling proactive maintenance planning.