Use Case
Telepresence for citizen services
How to use Telepresence in citizen services to reduce distances in densely populated areas, decrease commutes (15-Minute City), and bridge the Tech Gap.
Where: italy
Where: italy
Mission
Integrating the online services available to citizens, providing tangible support to all those who need to interact with an official without necessarily having to go to the Municipality in person.
Solution
A Telepresence platform, based on a modern video engine combined with dedicated hardware and remote signature software, that allows recreating a 'real' experience even at a distance. The result is that the citizen truly feels as if they are physically in front of the public official and can complete all the necessary actions, both informational and practical.
Digital Ecosystem
Actions
Digital Ecosystem
- By using Telepresence both remotely (dedicated corner) and integrated into citizen front ends, the municipal operator can assist citizens in carrying out procedures.
- Through a web-activated reservation system or via dedicated kiosks that issue a QR code, citizens can register and book an appointment.
- When their turn arrives, the system turns on automatically (both in the dedicated corner and online), and the municipal official is available to help with the specific procedure.
- There's also the option to share documents, affix legal signatures (either with a graphics tablet or OTP), and print documents and/or receipts.
Expected results
Minimizing people's commutes
Making public services more accessible
Decentralizing services across the territory
Impacts
Technologies
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