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Case Study
A dynamic billing basket
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We have created a flexible and dynamic billing solution for the automated management of billing checks in the Power and Gas sector.
Where: italy
Where: italy
Challenge
With the aim of automating and speeding up checks of invoices that have been issued, a major Power and Gas provider expressed the need for a new tool to generate substantial supply baskets for invoice controls.
Approach
To meet this challenge, we used our Billing expertise. We guided the company in the development of a flexible and dynamic process, which uses specific functionalities to associate and disassociate criteria on the basis of specific types of documents (e.g. gas-electricity) and end customers (e.g. residential, PA, condominiums, companies).
Digital Ecosystem
Solution
Digital Ecosystem
The solution implemented represents a customisation of our Utilities Digital Platform based on the Net@Suite for billing, credit & collection functions for Mass Market clients. In particular, we implemented:
- administration of criteria for sampling invoices to be checked;
- dynamic criteria management with inclusion /exclusion mechanisms
- automatic/manual generation of the basket of supplies and invoices
- configuration of billing checks
- carrying out billing checks and validating congruent details, highlighting only those details that require user verification/validation
Through Business & User services skills we managed customisation and customer contextualisation, UX & service design for front/end functions.
Results
Reduction of effort for manual processing
Reduction of the risk of errors in processes
Full respect for management KPIs
Impacts
Technologies
AI & Advanced Analytics
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The power of big data leads services, products and processes to a higher level of "intelligence".
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Client Story
ENGIE: a customer service always connected
To develop customer-centric solutions spanning renewable energy services and personalized technical support, adopting suitable intelligent technology is crucial.
Use Case
Discovering the Water Cycle in the Metaverse
How to create a unique experience in water supply with Metaverse and Augmented Reality.
Use Case
Customer Success Management: integrazione MDM Neta Open Suite e SAP Billing
The Meter Data Management (MDM) integration between Neta and SAP Billing ensures that Billing is constantly fed with measurement data, helping to optimize the active cycle and cash flows.
-
Client Story
ENGIE: a customer service always connected
To develop customer-centric solutions spanning renewable energy services and personalized technical support, adopting suitable intelligent technology is crucial.
-
Use Case
Discovering the Water Cycle in the Metaverse
How to create a unique experience in water supply with Metaverse and Augmented Reality.
-
Use Case
Customer Success Management: integrazione MDM Neta Open Suite e SAP Billing
The Meter Data Management (MDM) integration between Neta and SAP Billing ensures that Billing is constantly fed with measurement data, helping to optimize the active cycle and cash flows.
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