Case Study
Cleanliness and decorum for trains
We guarantee passenger satisfaction through the operational and administrative digitalization of the cleanliness and decorum service.
Where: Italy
Where: Italy
Challenge
Each day, millions of passengers travel on the thousands of carriages. Taking care of cleaning and tidiness is, first of all, a matter of hygiene, but also of image and perception of service quality.
Given the numbers and the relevance of this activity, one of the main Italian companies for the management of rail passenger transport chose Engineering's help in attempt to make it more efficient and productive.
Approach
We developed an solution by adopting a holistic approach, integrating processes and technologies in the day to day activities of our client.
In detail our solution consisted in:
- incorporating the cleaning and tiding service into the production and maintenance cycle, in order to reduce costs, optimize the availability of material, and increase safety and customer satisfaction;
- digitalizing administrative staff activities, such as: planning of activities, engagement of suppliers, reporting, inspections, generation of fees and penalties as well as analysis of the quality delivered and perceived;
- digitalizing the work of operating personnel, in order to optimize the collection of information directly in the field through the use of mobile devices;
- the integration with Workforce Management (WFM) solutions provided by third parties,
- making contractual rules accessible to business users, optimizing costs and reducing the time needed for completing new contracts.
Results
Optimized availability of material
Optimized collection of information directly in the field
Higher revenues for the public transport authority
Impacts
Technologies
AI & Data
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