The forced acceleration of Digital Transformation in the public sector brought about by the Covid-19 pandemic and the consequent opportunities linked to the PNRR (Italian Recovery and Resilience Plan are opening up an extraordinary opportunity for change in the Public Administration that has long been hoped for and can no longer be postponed.

Even some technologies that until a few years ago might have been regarded as 'frontier' technologies are now being attentively looked at by the public sector, with a number of experiences, ranging from the prototype stage to actual use.

All Digital Transformation processes are changing the user experience of citizens, which makes it necessary to consider operational and organisational models that favour interaction.