Use Case
Advanced Monitoring for Financial Services, Insurance and Banking
How advanced analytics solutions can help institutions connect data from multiple sources.
Where: Italy
Where: Italy
Mission
Enhance customer relationships and experiences through the optimization of business models and processes.
Solution
An advanced end-to-end monitoring platform is essential to ensure the oversight of key applications. It provides a unified visibility into the entire ecosystem of a bank, encompassing both IT infrastructure and applications, enabling the identification and resolution of issues while continuously monitoring system capacity. Furthermore, through the analysis of customer data, institutions can gain a deep understanding of their preferences, behaviors, and financial needs. This allows for the customization of financial services offerings and the enhancement of the overall customer experience.
Digital Ecosystem
Actions
Digital Ecosystem
- Define a centralized or unified strategy for data collection in order to analyze, monitor the performance of applications and devices, as well as report incidents.
- With Advanced Analytics, it becomes possible to detect anomalous behaviors, such as unauthorized transactions or unauthorized access to financial accounts.
- The goal is to implement a comprehensive set of services, tools, and functions that allow institutions to develop a complete transformation program for their monitoring systems.
- To achieve this, it is essential to consider the platform, transformation services, and managed operations in an integrated manner.
Expected results
Real-time operational and performance monitoring
Application enhancements for increased security
Enhancement of the user experience
Technologies
AI & Advanced Analytics
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The power of big data leads services, products and processes to a higher level of "intelligence".
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