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Case Study
A user-friendly water management
×
With the support of Engineering, Rivieracqua manages water resources by putting the end consumer at the centre.
Where: Italy
Where: Italy
Challenge
RIVIERACQUA manages about 150,000 active supply points in about 70 municipalities and is the result of the aggregation of 4 companies: AMAIE, AMAT, AIGA and 2iReteGas. The catchment area includes a population of more than 240,000 inhabitants and covers a territorial surface area of approximately 1,160 square kilometres. As part of the corporate renewal programme, the need was identified for an innovative solution that would place the user at the centre of the company's activities.
Approach
To achieve this goal, it was decided to create an innovative web and mobile platform that would allow greater proximity between Manager and User, with a focus on the robustness of the Billing and Credit Management processes.
Digital Ecosystem
Solution
Digital Ecosystem
Engineering accepted this important challenge, bringing in high-profile skills and human resources. Our Net@2A suite was chosen to best meet the customer's needs.
A process of unification of databases from different sources was carried out, in a way that was fully compliant with current regulations.
The new Self-Care platform will allow greater autonomy in consumer activities, improving the user-experience.
Results
Creating an innovative platform
Adaptation of CRM processes to regulations
Improved user-experience
Unified management of different databases
Impacts
Technologies
AI & Data
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From Data to Artificial Intelligence: Services, Products, and Processes for Future-Proof Business.
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Case Study
The Meter-to-Cash of Gelsia evolves with the Cloud
We realized a new Meter-to-Cash system that enables the rapid adaptation of electricity and gas sales services to business needs by extending Neta platform on Cloud Oracle.
Case Study
Evolution of systems supporting Refineries and Depots: toward a regenerative model
The capabilities transformation program to support refinery and depot maintenance processes in GTR&M: real digital process transformation.
AI Use Case Library
Neta Customer Gate: digital counter enhanced by AI agents
The adoption of AI Agents on the Neta Customer Gate module simplifies customer interaction, improving service quality and reducing operational burden.
-
Case Study
The Meter-to-Cash of Gelsia evolves with the Cloud
We realized a new Meter-to-Cash system that enables the rapid adaptation of electricity and gas sales services to business needs by extending Neta platform on Cloud Oracle.
-
Case Study
Evolution of systems supporting Refineries and Depots: toward a regenerative model
The capabilities transformation program to support refinery and depot maintenance processes in GTR&M: real digital process transformation.
-
AI Use Case Library
Neta Customer Gate: digital counter enhanced by AI agents
The adoption of AI Agents on the Neta Customer Gate module simplifies customer interaction, improving service quality and reducing operational burden.
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