Case Study
An end-to-end management of POS Lifecycle
For a leading payments company, we unified the field service and logistics components of the various maintenance companies throughout Italy, centralizing the management of the entire lifecycle of POS devices.
Where: Italy
Where: Italy
Challenge
Our client owned Legacy systems with outdated interfaces for managing warehousing and technician field work orders. It also needed to integrate and centralize the systems of an acquired digital payments company.
Approach
The complexity of the project was due to the different management of warehouses, which occurred without a single, centralized control and with different processes based on the originating Legal Entity, thus duplicating activities. In addition, the new platform had to be integrated: with other Legacy systems of the client, with the third-party systems of the maintenance companies, and with the on-boarding project implemented on the same Salesforce environment.
Digital Ecosystem
Solution
Digital Ecosystem
Salesforce Field Service Lightning, which enables work order assignments and dispatching for maintenance companies, was integrated with the system that develops logistics processes for centralized warehouse management. Integrations with major legacy systems made it possible to centralize all work order information and synchronize and standardize the activities of the operators involved through both real-time and scheduled mechanisms. The processing of work orders Maintenance company technicians, based on unified and unified processes, can take place via both Desktop and Mobile interfaces with a dedicated app that facilitates and accelerates the time it takes to resolve interventions. The solution also includes reports and dashboards, both standard and customized, for monitoring activities and performance.
Results
Real time data for all users
3 million Pos and 1.5 million accessories managed
More than 300 warehouses monitored
More than 2,500 work orders per day managed
Impacts
Technologies
Cloud
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