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Case Study
Revenue: faster and more effective communication with citizens
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Automatic sorting of incoming communications of the taxpayer by scope of processing required.
Where: italy
Where: italy
Challenge
The aim of the project is to create an "artificial intelligence" tool capable of automatically cataloguing the citizens' requests, assigning them a scope and consequently conveying them immediately to the group dedicated to that specific process. The advantage is therefore double: greater speed in processing citizens' requests and saving effort of resources that can be dedicated to other activities.
Approach
We collaborate with the Municipality of Bologna for the management of revenue collection. As part of this project we are required to manage, in all its forms, back and front office activities with or taxpayers who turn to the municipality for information following the receipt of administrative acts issued by us on behalf of the Municipality.
This contract was awarded to an RTI, of which Municipia is Mandatory, following the award of a tender.
Digital Ecosystem
Solution
Digital Ecosystem
This result was obtained thanks to an "intelligent system" able to recognize, after an initial training, incoming communications by analyzing the forms that the taxpayer transmits.
After the installation of this system, it was also updated (in particular with regard to the new forms or its updating) so that it maintained its effectiveness.
Results
Faster response to taxpayers
Resource-effort saving
Technologies
Intelligent Automation (RPA)
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Automation of processes to enhance the human component of Work 4.0.
To know more
Research Project
STARLIGHT: Artificial Intelligence to fight against high priority threats
Better data analysis and management: a project to equip law enforcement agencies with secure and resilient AI technologies and tools.
Use Case
Easy and Invisible Payment Experience
How to use “invisible payments” to make the shopping experience easier
Research Project
LAGO: Lessen data Access and Governance Obstactles
Delivering the foundation for a trusted European Research Data Ecosystem (RDE) to address the ‘Data Issue’ in the research landscape for the fight against crime and terrorism.
-
Research Project
STARLIGHT: Artificial Intelligence to fight against high priority threats
Better data analysis and management: a project to equip law enforcement agencies with secure and resilient AI technologies and tools.
-
Use Case
Easy and Invisible Payment Experience
How to use “invisible payments” to make the shopping experience easier
-
Research Project
LAGO: Lessen data Access and Governance Obstactles
Delivering the foundation for a trusted European Research Data Ecosystem (RDE) to address the ‘Data Issue’ in the research landscape for the fight against crime and terrorism.
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