Digital Industry
Client
Bucci Industries
Portfolio
Digital Industry
Region
Italy
Overview
The strong synergy between Engineering, Atlantic Technologies and Bucci Industries allowed the realization of a specific digitalization project to respond promptly to the emergency in Emilia-Romagna.
Challenge
Respond quickly and launch the digital emergency operation in Faenza, one of the municipalities in Emilia-Romagna most affected by the floods.
Solution
Recompose the Salesforce Service Cloud platform in a flash, so that emergency equipment while tracking its distribution in real time.
Results
Managing urgent cases more efficiently and quickly, facilitating a people-centered service and improving contact with the local community.
Digitalization during the flood emergency
![Bucci_720x720_A.jpg](https://www.eng.it/resources/cases/bucci/Bucci_720x720_A.jpg)
The company originates from Faenza, one of the municipalities in Emilia Romagna, which was in need due to a severe flood.
During this difficult time, Antonio Cibotti - Vice President Marketing & Subsidiaries Bucci Industries- set up a task force with the company to speed up the procurement of pumps, generators and pressure washers needed to combat the flood disaster.
Rethinking Service Cloud processes in a fast and agile way
![Antonio Cibotti](/resources/cases/bucci/BUCCI_Antonio-Cibotti.jpg)
Results
Speed and continuity in communication
Agility in cloud configuration
Quick access to data to organize priorities
Controlled and real-time visibility of equipment availability
Project value
-
Agility
Visibility
Process Performance
Enabling Technologies
-
Cloud
Project Team
-
Engineering
Atlantic Technologies