Digital Retail & Fashion
Approach & Solution
![RET_7-q.jpg](https://www.eng.it/resources/cases/cs-180-ret-7/img/RET_7-q.jpg)
Approach
Solution
Results
More than 17000 users managed
Reduced time to solve problems
Higher user satisfaction on all parameters
Multichannel and H24 service
Project value
Cost-cutting Process performance Innovation
Enabling Technologies
Cloud
Engineering proprietary products & other technologies
Vocalcom CTI Suite SD&AS proprietary tool
Project Team
Engineering D.HUB