Digital Industry
Approach & Solution
![fedegari-man_720x720.jpg](https://www.eng.it/resources/cases/CS_IMP_case_22-05-2024_Fedegari_it_1718200016814/fedegari-man_720x720.jpg)
Approach
The project aims to streamline sales processes, unify the global sales force to share information in real-time, and improve technical support worldwide.
The strategic consulting of Atlantic Technologies, part of the Engineering Group, has enabled Fedegari to develop a customer-centric sales and service management system.
Fedegari Group chose Atlantic Technologies' Change Management approach to drive innovation starting with people.
Solution
With Sales Cloud, the sales team possesses in-depth knowledge of each customer and can access information on activities conducted worldwide. Thanks to Service Cloud, the company has further streamlined global technical assistance.
With Field Service Lightning, technicians in the field have the opportunity to consult system documentation, review the history of previous interventions, and determine if similar issues have occurred in other systems and how they were resolved.
Results
Enhanced sales and after-Sales performance
Improved information exchange efficiency
Enhanced collaboration and cost Efficiency
Enabling Technologies
Cloud
Project Team
Atlantic Technologies