Easily configurable, flexible multichannel solutions

Modularity and flexibility in the proposed solutions ensure maximum integration with processes, systems and services.

Self-caring services are an essential element of operators' offers, helping to optimize the quality of services and improve customer experiences, but also allowing the reduction of costs.

The great expertise and long experience acquired in creating solutions to support self-caring services have allowed Engineering to develop a particularly wide offer, based on the latest technologies that not only enable multichannel service access in Inbound and Outbound mode via the web and on mobile devices (WAP, USSD, voice, SMS/MMS, App), but also easy configurability and installation of the service on a telecommunications operator's existing infrastructure.

The modular and flexible nature of Engineering solutions also guarantee maximum integration with a telecommunications operator's processes, systems and relative services such as Customer Care, Billing, Order Management and Provisioning.