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Managing customer relations

Key words are integration, articulation, identification, organization, analysis.

Thanks to a global, integrated proposition - consultancy, systems integration, applications, technologies, business process outsourcing or managed operations services - Engineering supports its customers in managing all business relations with their reference market.

From the first contact, a single, transparent vision of the corporate customer, a distinctive image, and a clear, simple offer, a streamlined, flexible organization that can govern contact, sales and post-sales processes is provided.

What are Engineering's elements of value?

Integration of all the applications dedicated to supporting commercial organizations in identifying their customers' actual needs, informing them about which products, at which price, for which clients, via which channels to sell.

Full expression of the commercial offer that is easy to consult for the sales network, highlighting the composition and rules of sale for each offer.

Identification of product mix, services and most suitable, sustainable prices, using a consultancy approach and selecting it depending on the bank's and customer's goals.

Relation process organization between bank and customer in an inter-channel and managerial mode.

Customer behavior analysis, monitored in its historical trend, in its current situation and in its possible developments.

Possible  continuous analysis to identify  changes in the customer, the institute, the market and the territorial situation, bringing about a price review, a variation to the product mix and services that are already operational.

RELATED ITEMS
Manufacturing Parabanking Institutions Banks Manufacturing Consumer Products Banks Banks Banks
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